Support

Something not working? Email hi@tingdong.app — a human replies, usually within 24 hours.

FAQ

No sound / no subtitles?

Make sure the app has Microphone permission (for sound in the room) and Screen Recording permission (macOS files "system audio" under it; we only read sound, never the screen). After granting, go back to Tingdong and click Stop Listening, then Start Listening.

No sound in a call?

You don't see the other side translated: check that the call is connected, they're speaking, and the call app's speaker isn't muted. If there's still nothing, make sure Tingdong is allowed under System Settings → Privacy & Security → Screen & System Audio Recording → System Audio Recording.

They can't hear you (website version): in your call app's microphone menu, pick "Tingdong Microphone". If it isn't in the list, open Settings → Call Access in Tingdong and click Install Tingdong Microphone.

Out of credits?

In Tingdong, open Settings → Account and click Buy a Credits Pack; you can continue as soon as the purchase goes through. A membership's monthly credits reset every month; usage and the renewal date are also in Settings → Account.

How do I export diagnostics?

Diagnostics attached to your email help us find the cause faster: in Tingdong, open Settings → Account → Diagnostics, click Copy Diagnostics (or Save as File…), and paste or attach it in your email to hi@tingdong.app. It includes the app and macOS versions, audio devices and the last 30 minutes of logs, and no email address.

Website version: purchased but not activated?

Your license key is on the confirmation page and in the email: in Tingdong, open Settings → Account, paste the key and click Activate. Restore Purchases can't find a website purchase; if you changed Macs or reinstalled and can't find the key, email hi@tingdong.app and include the email address you bought with.

App Store version: purchased but not unlocked?

The App Store version unlocks as soon as the purchase goes through; there is no key to enter. If it didn't, open Settings → Account and click Restore Purchases, with the Apple Account you bought with. Restore Purchases only finds App Store purchases. Still stuck? Forward your App Store receipt email to hi@tingdong.app.

Manage or cancel a subscription

App Store purchases: Mac App Store → Account → Subscriptions. Web purchases on Mac: Settings → Account → Manage Subscription. On Windows: Settings → Account → Add credits → Change or cancel your subscription. Both open the Stripe self-service portal.

Data deletion

Email hi@tingdong.app and we will delete all data related to you (see the Privacy Policy).