Support

Something not working? Email hi@tingdong.app — a human replies, usually within 24 hours.

FAQ

No sound / no captions?

Make sure the app has Microphone permission (to hear you) and Screen Recording permission (macOS files "system audio" under it; we only read sound, never the screen). Restart the session after granting.

Purchased but not activated?

App Store purchase: use "Restore Purchases" in Settings → Account. Web purchase: your license key is on the confirmation page and in the email — paste it into Settings → Account.

Manage or cancel a subscription

App Store purchases: Mac App Store → Account → Subscriptions. Web purchases: Settings → Account → Manage Subscription opens the Stripe self-service portal.

Data deletion

Email hi@tingdong.app and we will delete all data related to you (see the Privacy Policy).